If you’ve been watching the food news this week, then you know all about the Wall Street Journal op-ed of Whole Foods CEO, John Mackey, and the boycott that resulted from it.
Has Whole Foods CEO, John Mackey, been demonized by the left? (Bonus question: has this picture been Photoshopped?)
Lots of copy has been spilled over this, and it falls neatly along partisan lines. The Democratically inclined are horrified by what seems like a rather crackpot, libertarian contribution to the health care debate, while Republicans are disgusted that the lefties appear to be attacking one of their own for merely exercising his freedom of speech.
Titillating stuff. The food beat is usually not so nipple-tingling.
Let’s take a step back and have another look at the Mackey affair in the light of branding, the business world’s favorite art, science, and religion. Branding is, after all, the final platform of marketing wisdom to which you ascend after you’ve…well, you know, slain all the evil marketing wizards and mastered marketing karate from the strange but powerful old Okinawan man who speaks in riddles.
The marketing department at Whole Foods has spent millions building the Whole Foods brand, and that brand is the company’s public persona, the totality of how you perceive Whole Foods. Marketing people sometimes ask questions like, if Whole Foods were a person, what kind of person would it be? They’ve done a pretty good job of convincing you that Whole Foods is a friendly, middle-aged hippie, who cares a lot about Mother Earth, goes to yoga classes, buys only organic, and whose forward-looking, right-thinking attitude has also made him prosperous enough to be able to afford his own high-priced, gluten-free, dolphin-friendly goodies.
Enter Whole Foods CEO, John Mackey, who, like a nincompoop, busts out the keyboard and raps to the world: branding is all 100% fake! It’s total bullshit. Hey, you there! Yes, you. You know, you’d really have to be an idiot to believe all that copy our marketing people spit out about Whole Foods and what it stands for.
Forget about the health care debate for a second and consider the fact that by publicly espousing a right-wing political position (extremely right-wing outside of the U.S.A.), John Mackey is laying bare a truth that makes people deeply uncomfortable. The truth is that our culture, values and beliefs are mixed up with brands, and those brands are artificial constructions whose purpose is to sell stuff. The customers of Whole Foods really, really didn’t want to know that Whole Foods is actually John Mackey and not that friendly, compassionate hippie guy. This flap was over health care, but any political issue would have served just as well.
The CEO of Whole Foods, in effect, just mounted a highly successful attack on his own company’s marketing position.
The Economist weighed in pragmatically with the suggestion that, politics aside, John Mackey owes it to the shareholders to keep his mouth shut. The less customers know about a CEO’s personal views the better. The Economist is right. Mackey should have just kept his lips zipped. But the cynics are also probably right. It would be surprising if the boycott had any significant effect on Whole Foods’ bottom line.
Everybody in this story is free. John Mackey is free to say whatever he wants. Whole Foods customers are free to boycott Whole Foods. What will be the end effect on the company and the health care debate? Sadly, the outcome is usually determined by the large number of people who aren’t paying any attention to any of it.
Back in 2008, this Whole Foods, CEO John Mackey (how old is this kid?), was caught posting negative comments (trash talk) about a competitor on Yahoo Finance message boards in an effort to push down the stock price. So now I am suppose to take this loser seriously? Please, snore, snore.
It’s funny we hear Republicans say that they do not want “faceless bureaucrats” making medical decisions but they have no problem with “private sector” “faceless bureaucrats” daily declining medical coverage and financially ruining good hard working people (honestly where can they go with a pre-condition). And who says that the “private sector” is always right, do we forget failures like Long-Term Capital, WorldCom, Global Crossing, Enron, Tyco, AIG and Lehman Brothers. Of course the federal government will destroy heathcare by getting involved, Oh but wait, Medicare and Medicaid and our military men and women and the Senate and Congress get the best heathcare in the world, and oh, that’s right, its run by our federal government. I can understand why some may think that the federal government will fail, if you look at the past eight years as a current history, with failures like the financial meltdown and Katrina but the facts is they can and if we support them they will succeed.
How does shouting down to stop the conversation of the healthcare debate at town hall meetings, endears them to anyone. Especially when the organizations that are telling them where to go and what to do and say are Republicans political operatives, not real grassroots. How does shouting someone down or chasing them out like a “lynch mob” advanced the debate, it does not. So I think the American people will see through all of this and know, like the teabagger, the birthers, these lynch mobs types AKA “screamers” are just the same, people who have to resort to these tactics because they have no leadership to articulate what they real want. It’s easy to pickup a bus load of people who hate, and that’s all I been seeing, they hate and can’t debate. Too bad.
Thanks for your post. It definitely is strange to watch the fight from the outside (Canada). America should, like Europe, Canada, Japan, Australia, etc., have some form of universal public health care. That’s obvious to anyone who has actually experienced universal public health care. It’s sad to see partisanship get to the point where many Republicans will shoot themselves in the foot just to spite the Democrats.
I totally agree with this article. The problem I have is, the last time I was in this store, I browsed the magazine section and was surprised to find an Adbuster’s magazine in there. How does this type of stuff happen?